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- Delivery Information
If you have placed an order with Ecoserve online, please read our information about deliveries below.
1. How will my order be shipped?
In most cases your order will be shipped via Australia Post eParcel. To ensure your goods arrive safe, all packages will include a tracking number and a signature must be provided at the time of delivery by someone at the delivery address. Should no one be home, a calling card will be left by the Australia Post contractor, and this will allow you to then collect the order from your local post office. Sometimes we may need to send your goods via a Courier due to their size or location; in these situations we will email you to advise delivery details.
2. Do I need insurance?
While we will do our very best to ensure your goods arrive safe and secure, unfortunately accidents can occur. That's why we offer transit insurance with all our orders. It can also be unselected during the checkout process if you prefer not to have it. This insurance covers your order for loss or damage during the shipping process from our warehouse to you. For insured items that are lost or damaged during transit, we will fix or replace them for you. We will also provide you with a Reply Paid number by which you are able to send the damaged goods back to us. Any insurance claims must be emailed to us no later than 7 days from receipt of goods.
3. How long does delivery take?
Most orders are shipped from our Brisbane warehouse. Depending on your location once it leaves our warehouse Australia Post can take between 1 - 10 business days to deliver your order. E.g. Sydney - approx 2 days, Melbourne - approx 3 days, Perth - approx 6 days. Orders are not collected on Weekends or QLD public holidays.
4. Can my order be sent faster?
Please contact us if you need your order sent express. Please be aware that this will be charged at a higher rate for delivery.
5. How can I track my order?
Once your order has been shipped you can contact us for your tracking number. Tracking info can sometimes take up to 24 hours to be updated by Australia Post. If you need more current information please call Australia Post on 13 76 78.
6. When will my order be delivered?
Orders dispatched via Australia Post eParcel will generally be delivered between the hours of 8:30am and 5:30pm, Monday - Friday (excluding Public Holidays). Due to the nature of the service we are not able to provide set times during the day that your order will be delivered. Australia Post contractors are not able to call you before making a delivery. We suggest calling Australia Post on 13 76 78 if you need further info about the exact delivery date.
7. Can I pick up my order?
Yes. During checkout simply select pick-ups as your preferred shipping option. We will then email you when your order is ready for collection. Currently pick-ups can only be made from our MORNINGSIDE Warehouse.
8. What if my order is late?
While all care is taken in the packaging and postage of your purchase, we accept no liability for late deliveries.